The rules of the road. Written the way we’d say them in person.

Last updated: April 1, 2026

1. Who we are, who you are

“Crankshop” means Crankshop, Inc., a Delaware corporation with an office in Rochester, NY. “You” means the business (and the people authorized to act on its behalf) that signed up for the service. When we say “service” or “product” we mean the Crankshop web app, mobile apps, APIs, and everything we provide at crankshop.app.

2. Your account

• You must be at least 18 and authorized to bind the business to these terms.
• Keep your login secure. If you suspect it’s compromised, tell us right away at security@crankshop.app.
• You’re responsible for what happens under your account — including what your staff does.
• Two-factor authentication is required for the Owner role. Don’t share Owner credentials.

3. Subscriptions, trials, and billing

• Free trial. 14 days, no credit card required. You can cancel any time during the trial with no charge.
• Paid subscription. After the trial, you pick a plan (Starter, Shop, or Pro) and pay monthly or annually in advance. Annual plans include two months free.
• Automatic renewal. Subscriptions renew automatically. You can cancel renewal any time from your billing page; cancellation takes effect at the end of the current term.
• Refunds. Monthly plans: no refunds for partial months. Annual plans: pro-rated refund if you cancel in the first 30 days. After 30 days, the term runs.
• Price changes. We’ll give you at least 60 days’ notice before we change the price of a plan you’re on. You can cancel before the new price takes effect.
• Taxes. Prices exclude sales tax. We collect where we’re required to.
• Payment processing. Card payments you accept through Crankshop run through Stripe at standard Stripe rates (2.6% + $0.10 card, 0.8% ACH). We don’t mark those up.

4. Your data

You own the data you put into Crankshop — customer records, equipment, tickets, parts, messages, photos, all of it. We get a limited license to host and process it to provide the service. We don’t sell it. See the privacy policy for the full detail.

On cancellation, your data is retained for 90 days so you can reactivate or export. After that it’s permanently deleted from production systems. Backups roll off within 30 days of deletion.

5. Acceptable use

You agree not to:

• Use Crankshop to break the law, violate someone’s rights, or facilitate fraud.
• Send spam, unsolicited SMS, or communications that violate the TCPA, CAN-SPAM, or local equivalents.
• Reverse engineer, decompile, or scrape the service beyond what’s documented.
• Use the service to build a competing product or to benchmark against it publicly.
• Upload malware, viruses, or content that’s illegal, defamatory, or infringes intellectual property.
• Circumvent rate limits, usage quotas, or security controls.
• Resell access to the service without a written partnership agreement with us.

We can suspend or terminate an account that materially violates these rules. For non-emergency violations we’ll contact you first.

6. SMS and customer communications

When you use Crankshop to send SMS, you’re the sender of record. You’re responsible for obtaining consent from the recipient under the TCPA and applicable state laws. Crankshop provides opt-out handling (STOP / HELP / START) automatically, and we enforce TCPA-compliant sending windows by default. You can’t disable these safeguards.

7. Warranty claim submissions

When you submit an OEM warranty claim through Crankshop, you authorize us to transmit the claim data on your behalf to the OEM or their authorized portal. You’re responsible for the accuracy of what you submit. We don’t guarantee payout — that’s between you and the OEM.

8. Uptime and service credits

We target 99.9% monthly uptime for paid plans. If we fall below that in a given month, email us within 30 days and we’ll issue a service credit on your next invoice:

• 99.0–99.9% monthly uptime: 5% credit
• 95.0–99.0%: 10% credit
• Below 95.0%: 25% credit

Service credits are the exclusive remedy for downtime. Planned maintenance (announced at least 72 hours in advance) doesn’t count against uptime. Force majeure doesn’t count either.

9. Intellectual property

Crankshop, the name, the logo, and the software are our property. You get a non-exclusive, non-transferable, revocable license to use the service during your subscription. Your data stays yours.

If you give us feedback or suggestions, we can use it without obligation. We appreciate it, and we’ll credit you when we ship something inspired by your input — but no compensation is owed.

10. Third-party integrations

Crankshop integrates with Stripe, Twilio, QuickBooks, OEM portals, and parts distributors. When you connect those, their terms apply to their portion of the service. We can’t be responsible for changes or outages in third-party systems.

11. Termination

• You can cancel any time from your billing page. No phone call required.
• We can terminate for cause (serious or repeated violations) with notice. We’ll always try to resolve issues first.
• We can terminate for convenience with 60 days’ notice and a pro-rated refund of prepaid fees.
• On termination, you keep the right to export your data for 90 days.

12. Disclaimers

The service is provided “as is.” We try hard, but we don’t warrant that it’s bug-free, uninterrupted, or fit for any particular purpose beyond what’s documented. To the extent allowed by law, we disclaim the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

13. Limitation of liability

To the extent allowed by law, neither party is liable for indirect, incidental, consequential, special, or punitive damages. Our aggregate liability for any claim is capped at the amount you paid us in the twelve months before the claim. This cap doesn’t apply to: (a) amounts you owe us, (b) your indemnification obligations, or (c) either party’s gross negligence or willful misconduct.

14. Indemnification

You’ll defend and indemnify us from third-party claims arising out of your data, your use of the service in violation of these terms, or your breach of the acceptable-use policy. We’ll defend and indemnify you from third-party claims that the service, as provided by us, infringes a US patent, copyright, or trademark.

15. Governing law and disputes

These terms are governed by the laws of the State of New York, without regard to conflict of laws. Disputes are resolved in the state or federal courts of Monroe County, New York, and both parties consent to that jurisdiction. We’ll try to resolve anything in good faith first — pick up the phone before the lawyers do.

16. Changes to these terms

We may update these terms. Material changes get at least 30 days’ notice by email to account owners. Your continued use after the effective date means you accept the updated terms. If you don’t accept, you can cancel for a pro-rated refund of any prepaid unused period.

17. Notices and contact

Legal notices to us:
Crankshop, Inc.
Attn: Legal
Rochester, NY
legal@crankshop.app

Notices to you go to the email on file for the account Owner. It’s your job to keep that current.

18. Miscellaneous

These terms, together with the privacy policy and any order form, are the entire agreement between us. If any part is unenforceable, the rest still applies. A waiver of one breach isn’t a waiver of another. You can’t assign this agreement without our written consent. We can assign it to a successor in connection with a merger or sale.