FAQ
The questions shops actually ask us.
If we missed one, call or email — we’ll answer, and we’ll add it here.
Getting started
How long does it take to set up?
Most shops are running a real ticket within 20 minutes. Import customers from QuickBooks or a CSV, connect your phone number for SMS, and you’re live.
Do I need training to use it?
No. If a feature needs a tutorial, we consider that a bug and redesign the feature. Your 19-year-old apprentice can write tickets on day one.
Can I bring my data over?
Yes. CSV upload, QuickBooks import, and manual entry. If you’re on RepairShopr, Orderry, or a spreadsheet, we’ll help you map it.
Do you offer onboarding help?
Yes — included on every plan. Shop and Pro tiers get phone support from day one. Pro gets a dedicated onboarding manager.
How it works on the shop floor
Does it work if my Wi-Fi is bad?
Yes. The mobile app is offline-first. Every screen works without connectivity for a full work day. Everything syncs when you’re back in range.
Can my techs clock in and see only their jobs?
Yes. The Technician role is a stripped-down view — just My Jobs and Clock In/Out. No dashboards, no distractions.
Do you print tags and receipts?
Yes. Two-part intake tags, work orders, invoices, and storage contracts. We support standard desktop and thermal label printers.
Does the customer self-service drop-off actually work?
Yes. Put a QR code on your counter. After-hours drop-offs submit a ticket to your queue. You approve it in the morning.
Warranty & OEM support
Which OEMs do you support for warranty claims?
Today: Stihl, Husqvarna, Briggs & Stratton, Kohler, Honda, Toro. Coming soon: MTD, Ariens, Oregon, ECHO. Ask us — we add OEMs based on partner shop demand.
How does automated claim submission work?
Where an OEM has an API, we submit directly and track status. Where they only have a web portal, we use an opt-in auto-fill layer that you approve before it submits. Nothing happens without your OK.
What if my OEM isn’t on the list yet?
You can still pre-fill claim forms from ticket data and print or export them. We’ll add API support faster if enough partner shops need it.
Money, books & payments
Do you sync with QuickBooks Desktop?
Yes. Most small engine shops are still on Desktop and we refuse to leave them behind. Online works too.
Can I take card payments in the shop?
Tap-to-pay on iPhone and Android, Stripe Terminal if you want a dedicated reader, and text-to-pay links for remote collection.
What about deposits and estimates?
Configurable deposits at intake (default 25% on jobs over $200). Estimates are sent by SMS and approved with one tap by the customer.
Are payment processing fees marked up?
No. Standard Stripe rates: 2.6% + $0.10 on card, 0.8% on ACH. No monthly minimums, no markup.
Security & data
Where’s my data stored?
US-based managed Postgres, encrypted at rest (AES-256) and in transit (TLS 1.3). Your shop’s data is isolated at the database layer.
Can I export my data if I leave?
Yes. Full CSV export of customers, tickets, parts, payments, and service history on demand. No lock-in.
Do you sell or share my data?
Never. No data shared with OEMs, distributors, advertisers, or anyone else — paid or otherwise.
Is two-factor authentication available?
Yes. Required for the Owner role, optional for the rest of the team. We support authenticator apps (TOTP).
Billing & support
Is there a long-term contract?
No. Monthly billing, cancel any time. Annual plans include two months free if you want to lock the price in.
What happens when my trial ends?
Nothing abrupt. We email you before it ends. Your data is never deleted without multiple warnings — and we keep a 90-day grace period for reactivation.
What kind of support comes with my plan?
All plans include email support. Shop and Pro include US-based phone support. Pro adds priority response and a dedicated onboarding manager.
Didn’t see your question?
Call us, email us, or send the question through a live trial account. We’ll answer the same day.