Category
Shop operations
7 posts on shop operations for independent small engine repair shops.
Shop operations
The three-tap intake process: how to check in a mower in under a minute
A faster small engine shop intake process: why paper tags kill your morning and how a six-step, under-one-minute digital check-in recovers hours every week.
Shop operations
How to organize a small engine repair shop for a busy fall season
Practical small engine repair shop organization for fall. Real floor layouts, staging rules, and the moves that keep a 4-bay shop from drowning in snow blowers.
Shop operations
Scheduling repair work when three jobs are all 'rush'
A transparent small engine shop scheduling system with five priority factors you can explain to any customer standing at your counter.
Shop operations
The customer drop-off experience: what makes them come back
The first 90 seconds shape the whole small engine shop customer experience. Counter, tag, follow-up. Small things, big difference.
Shop operations
Hiring and keeping a small engine technician in a tight labor market
Five places shops are finding techs now, what pay moves the needle, and how to retain an apprentice past year two when everyone wants to hire small engine mechanic talent.
Shop operations
Year-end checklist for small engine repair shops
A no-fluff small engine shop year end checklist covering inventory, 1099s, warranty recovery, sales tax, and depreciation dates you cannot miss.
Shop operations
Managing 40 open tickets in a 2-person shop: practical queue control
Small shop ticket management at 40 open jobs is fragile. Here is a practical queue-control system for a two-person shop that keeps promise dates honest.