Category
Customer communication
4 posts on customer communication for independent small engine repair shops.
Customer communication
Why SMS beats email for small engine repair shop communication
Why SMS for repair shop communication wins over email with older customers. Open rates, TCPA basics, 5 text templates every shop needs, and a send-time table.
Customer communication
The 7 texts every repair shop should send automatically
Seven automated text messages a repair shop should send on every ticket, with exact templates and when each one fires to cut call volume.
Customer communication
Sending quotes by text: format, tone, and how to close the sale
A repair quote by text message closes at twice the rate of phone quotes. Here is the format, tone, and follow-up that works for small engine shops.
Customer communication
How to handle the 'it's been three weeks' phone call
Customer communication scripts for repair delay calls in small engine shops, broken down by delay type, with short dialogue snippets that actually work.